Kounta POS Review – Top Features, Pricing & User Ratings

Last updated on May 26, 2020

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If you’ve been avoiding a point of sale system because of the learning curve, you’re in luck with Kounta. It’s one of the easiest and user-friendly POS products on the market. The brand specifically caters to the foodservice industry and divides its offering into a variety of niche styles.

Kounta POS System Review  – Company Overview

kounta pos reviewKounta’s scalable and cloud-based POS system is used by thousands of stores all around the world. The Australian software company was founded in 2012 with the flagship product being a point of sale mobile app.

The system was specifically designed to be easy to use and painless to set up. If you’re a small business owner that does all the back office work, this may be the best product out there. It’s powerful, connectable, and highly scalable.




Kounta POS Benefits

  • A cloud-based solution with mobile capabilities.
  • Deep reporting that empowers teams.
  • Manage production all in one spot.
  • Sell online for pickup or delivery.
  • Staff management with scheduling and payroll.

Kounta POS Pricing

Software

Kounta pricing plans are uniquely divided into the type of establishment and corresponding needs. As is with most POS systems, every pricing plan comes with a base set of features that everyone gets (no matter what you pay). For the Kounta product, this includes account sales, inventory control, and wastage.

Every package also has things like:

  • Refunds
  • Bar tabs
  • Payment integrations
  • Third-party integrations (like accounting)
  • Tipping recommendations

All packages include 24/7 phone, email, and chat support. They are broken down like this:

Sell – $60 per site/month

This comes with 1+ register per site with each additional register costing $40. In addition to the features listed above, you can also use this in offline mode, exercise option sets, add a bump screen, and edit the receipt folder.

Kounta recommends this package to foodservice companies like pop-ups, food trucks, and espresso bars. It is not great for larger organizations.

Manage – $120 per site/month

This package comes with 1+ register per site with each additional at a cost of $40. It includes everything in the base packages, plus:

  • Staff level order control (with time and attendance)
  • Permissions override
  • Multiple price lists
  • Customer facing display
  • Gift cards

You also have the ability to put this version in “dark mode” and override permissions. The Manage package works best for bars, cafés, and quick-service restaurants.

Extend – $180 per site/month

This includes 1+ register per site with additional registers costing $40. Extend comes with everything included in Sell and Manage, plus these features for advanced dining capabilities:

  • Automatic promotions
  • Sophisticated production printing
  • Guest tracking
  • Coupons
  • Refund reasons

The Extend package best applies to full-service restaurants, wineries, pubs, and breweries.

Hardware

Kounta POS is compatible with many systems you may already have but they also sell a variety of bundles and robust equipment built specifically for the foodservice space. Here are some of the types they offer:

Bundles

Kounta Connect Bundle – $1,184

If you are just starting out, chances are you must acquire a few pieces of equipment to get up and running. This is where the convenience of a bundle package comes in. Instead of buying everything piecemeal, it’s all in one fell swoop.

The bundle comes with a 7th Gen 10.2” iPad, Space Grey and 32 GB. This hardware alone is worth more than $500, so the bundle is a real deal. It also comes with the following:

  • Bosstab Freedom stand with freestanding base ($150)
  • Epson TM-M30 Bluetooth & Ethernet Printer PSU w/USB Charger ($419)
  • Standard Cash Drawer ($99)
  • Box of Thermal Receipt Paper ($52)
  • 5-Meter Ethernet Cable ($10)

In total, if you purchase the bundle, your savings would be around $75.

*It should be noted that Kounta offers many more bundles that are currently out of stock. Check back later for inventory, but here is the pricing:

  • Kounta VPOS Connect Bundle – $1,18700
  • Kounta VPOS Connect Bundle for Table Service Venues – $2,270.00
  • Kounta Connect Bundle for Table Service Venues – $2,204.00

Duplicate copy paper for the bundle can also be purchased. The thermal receipt paper is $152 and the kitchen printer paper is $115. Each comes with a bundle of three boxes of paper.

Printers

– Thermal Direct Receipt Printer – $290

This printer comes with an auto-cutter and works off of Ethernet and USB. The equipment has a quick setup guide as well as:

  • AC cable and AC Power adapter
  • Rubber foot
  • Wall hanging bracket
  • Roll paper guide
  • Power switch cover

The printer can manage both text and graphics on receipts at a speed of up to 250 mm/sec. The paper-saving options can reduce usage by 30%.

Epson TM-U220B Ethernet Kitchen Printer – $449

This Dot Matrix Printer is an ideal solution for cafes, bars, and restaurants. It is best suited for heavy production environments and high-pressure workplaces. It requires a ribbon and paper to operate but is compatible with both iOS and Android.

It weighs less than six pounds and prints on non-heat sensitive paper. It is the best choice for a hot location in the store, like coffee machines or ovens.

Tablets

Kounta are Apple lovers. They sell the following iPads that the system is compatible with and all come in the color “Space Grey”:

  • Pad Pro 12.9″ 4th Gen – WiFi – 128GB – $1,649.00
  • Pad 7th Gen 10.2″ – WiFi + Cellular – 32GB – $729.00
  • iPad 7th Gen 10.2″ – WiFi – 32GB – $529.00
  • iPad Pro 12.9″ – WiFi – 64GB – $1,529.00
  • iPad Mini 7.9″ – WiFi – 64GB – $599.00

Additional Hardware:

  • Standard cash drawer – $99
  • Zebra CS3070 Barcode Scanner (Bluetooth) – $209
  • Printer cable CAT6 – 10 meters – black – $13

Features

When it comes to POS features, Kounta is rich with them. A business can customize their point of sale to work exactly how you need it to. Some key features include:

Consumer Variations

A server can easily handle any variations a customer has on a dish in just a few taps. The order will be printed clearly on the production docket, so people get exactly what they ask for.

Offline Mode

Kounta is cloud-based which equates to easy disaster recovery. A business can work offline if your wireless suddenly goes out (or you have none to being with). Orders are always saved within the program and will sync later when a store gets internet access again.

Table Assignment

Staff can assign specific orders to certain tables on the floor. They can be kept open and added to as the dining experience continues. The system has easy drag-and-drop features to create a layout that directly duplicates your daily floorplan. This enables you to change up table numbers at any time without servers getting lost.

The Table Assignment feature even allows staff to have a 360-degree view of which tables have not ordered yet and who is waiting for food.

Refund Orders

Whenever necessary, this is an easy task. The system will require staff to input a reason for the refund for better tracking purposes. You can then run reports on “refund reasons” to see if there are any patterns you should be aware of. It helps to identify issues and address them in real-time, rather than later on.

Centralized Orders

Customers can place orders however they want with the Kounta program. The system will accept orders from any location and place them in a central repository. This makes it much easier for a restaurant, bar, etc.… to do things like print receipts, take payments, and run reports.

Kounta POS Customer Service and Support

Kounta offers strong support from creating content that involves:

  • Beginner guides
  • Video training courses
  • Community forum

They work to quickly learn how to configure your processes and run a world-class system.

The support team promises to answer questions in minutes (not days). They boast the fastest support around whether it is through chat, email, or a call.

Kounta also has Specialists for a business that requires a little more help. They can assist with selecting hardware, guide you through installation, and provide valuable resources.




The Final Say

Kounta offers a unique pricing plan that other foodservice POS brands have not considered. It when selecting the option that works best for your business. The worst a company can do is guide you to something costlier to make a sale.

Luckily, Kounta seems to value their customers and goes the extra mile to ensure you use the product correctly. Those are people you want to do business with.

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POS Quote Team

POS Quote Team

The staff at POSQuote.com is composed of industry professionals, experts, and current business owners. Through extensive research, we compile buyer's guides and review the best POS systems in the industry.

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