Liquor stores are known for the quality of liquor they carry. They also give their customers a wide selection of brands and alcohol to choose from. Yet, even the best liquor stores are only as good as the fast service they provide.
Plus, they must maintain a high turnover rate during peak customer periods. Liquor store owners, managers, and merchants depend on a reliable, secure point-of-sale (POS) system to help them provide exceptional service to their customers. POS systems help them run their business with precision and efficiency.
Liquor store owners look for the following features in POS systems:
What are the best liquor store POS systems? Read on to get an in-depth look at top systems in the country.
Elite POS $49/month
$29 each additional device
2.5% + 30¢ for keyed-in transactions
$29 each additional unit.
Various costs for Add-ons
Harbortouch has been providing POS services for liquor stores and other businesses for 20 years. They offer two feature-packed options for businesses: the Echo and the Elite platforms. Each platform comes with different packages, hardware, and software.
The POS systems are built utilizing advanced automated technology that integrates with systems that liquor store owners are already using. The module-based software offers a rich user experience (UX) platform that is easy to learn and set up.
Harbortouch Echo has the ability to accept NFC payments like Apple Pay™ and Google Wallet™.
The Harbortouch Lighthouse is a cloud-based administrative tool that forms a network between the store’s point-of-sale system and the eCommerce platform. Information is updated in real-time to keep both the POS and the eCommerce site in sync at all times.
Proprietary HTNET technology encrypts the liquor store’s location. It creates a hidden tunnel network to protect all data traveling from device to another. This setup is far more secure and reliable than a conventional wireless configuration.
Harbortouch hybrid cloud technology gives users instant access to data that is stored in the device and on the cloud. Owners can retrieve real-time reporting from the local network, but back up all data to cloud storage. The data can be accessed from any device within the network.
Users can type in keyword tags and search functions to easily find items. Managers can view quantity-on-hand inventory. Shift leaders can manage employees using the Harbortouch onboard time clock. The customer database is integrated with the Perkwave mobile.
It allows the multi-functional software to operate across all devices. Device software allows employees to choose which features they want to maintain a clean interface to use during peak business hours.
The software can be customized to three main levels of functionality to grow with your businesses. All employees can synchronize their devices by utilizing full remote update.
Harbortouch offers an assortment of stationary and remote payment devices that start out at $0/month. The Echo POS System comes with an entry-level plan of $29/month. For store owners that want to pile on the features, the Elite POS System starts at $49/month.
All plans include No up-front costs and a lifetime equipment warranty. Harbortouch offers a 30-day free trial with both Echo and the Elite POS Systems.
Harbortouch provides comprehensive training and full optional installation. There are no up-front fees, the equipment is free, and they offer a 30-day risk-free trial. The service is backed up with 24/7 in-house support — perfect for liquor store late-night operation.
Of all the offers that Harbortouch throws out to attract new clients, their free POS offer seems to catch the most attention. However, there are two catches with the free offer.
First, to get the POS at no cost, merchants have to sign a credit card processing contract. The terms of the contract depend on which product and plan the store chooses.
Second, the free POS only applies to the hospitality industry. If owners have a liquor store attached to a bar or restaurant, they may qualify.
The multi-feature system ShopKeep provides liquor store owners with practical tools such as marketing, inventory, staff, and payments to adequately run their retail business. The large touch screen is easy to navigate. Users can easily add and remove scanned items from the shopping car.
Built-in registers keep track of payment history, merge payments, or split them between customers. The software gives managers the ability to manage inventory and configure alerts when supply is running low.
Using the POS Analytics Dashboard, owners can maximize profits and attract new customers. They can also track the spending habits of recurring customers. ShopKeep provides a one-stop overview of sales activity over specific time-frames.
Reports also include inventory value reports, cash flow per shifts, and transaction details. Users can identify high-value customers and create marketing promotions based on sales trends.
POS software can automate tasks such as your inventory, staff management, and accounting. Automation keeps managers from performing these processes manually.
They can save countless hours in the back office and spend more time training employees and improving customer service.
Managers can oversee the entire staff by tracking work hours and worker performance. Staff can print barcode labels, keep up with inventory, customize paper or email receipts. They can also set up billing for corporate accounts.
The ShopKeep App for iOS and Android offers mobile business insights that are sensitive to store owners’ needs. Users can monitor register breakdowns, items sold, get real-time notifications, view employee shifts, and gather instant data from all store locations.
ShopKeep eCommerce is powered by BigCommerce. Liquor stores that have an eCommerce site can integrate their BigCommerce site with ShopKeep.
ShopKeep is a no-contract, pay-as-you-go, monthly subscription service. ShopKeep’s lowest plan starts at $69 per month. Each register after the third register costs $29 per month. There are no limitations on inventory items, transactions, or number of employees.
Monthly costs can increase with add-ons, depending on the type of hardware and software business owners need. Also, there is no free trial period.
Free shipping, free returns, and a 1-year warranty. Month-to-month contracts and no cancellation fees. Free 24/7/365 support. Upon setup, Customer service provides users with a professional technician to help with their account. They get up to 2 hours of free setup service.
ShopKeep drops the ball when it comes to customers service — a huge mistake in the POS industry. Customer service is plagued by delayed response times and customer rep shuffling. Customers often complain that they cannot get any straight answers from support staff.
ShopKeep is also working out the bugs in both their devices and their phone apps. Like any POS products, the bugs usually accompany hardware upgrades or software updates.
Lightspeed Retail offers a Cloud-based point-of-sale system that offers diverse functionality and a host of features. 50,000 business owners across the U.S. have been utilizing the Lightspeed hardware and software system since 2013.
It is perfect for mid-sized businesses such as liquor stores that need a flexible system to handle day-to-day retail operations. Lightspeed is also known for its ability to integrate with existing in-store and online systems.
Lightspeed offers a well-rounded package that allows employees to manage inventory on almost every level. Users can order product, download & view catalog PDFs, manage current stock, compare inventory pricing, and calculate discounts and sale strategies.
With eCommerce integration, stores can seamlessly manage online and in-store operations, while improving efficiency with only one inventory to manage. Owners can expand customer engagement by enabling them to purchase straight from the store or via the Internet.
Lightspeed provides easy-to-understand business insights. Managers no longer have to read complicated reports. Users can see what they need to quickly make business decisions.
From daily sales to employee performance, owners can check their business from any location.
Users can integrate the payment terminal directly to any point of sale system. This means no manual entry and full payment history right in the point of sale. The technology reduces steps in the POS process.
Set up your customers with unique profiles in the POS system to track their preferences and sales history. Easily integrate to loyalty and marketing programs to run promotions and frequent shopper programs.
Centralized inventory allows users to quickly manage one set of inventory across all locations. Lightspeed can Easily report on each store’s individual performance and the overall performance of the company.
Owners can run their business from in the store, down the street, or across the globe. Cloud-based point of sale software ensures that the data is secure.
Lightspeed’s most popular plan starts at $99/month based on an annual contract. Additional registers cost $59/month. A 14-day free trial is available. Lightspeed eCommerce is $59 per month to manage an online store.
Lightspeed offers extensive help with onboarding and product orientation. They also provide 24/7 support and cloud backup, which has plenty of storage. A 14-day free trial is available for first-time users.
The basic plan is limited to one register and five employees. The interface is busy and somewhat confusing. The learning curve is higher than in other POS systems where user experience (UX) is much better.
Lightspeed Retail POS doesn’t offer its own credit card processing services.
CashierLive is a 100% cloud-based POS and inventory management SaaS that was launched in 2008. Currently, Cashier Live manages over 1000 business accounts. Merchants can handle transactions and manage employees, customers, and inventory from a single software interface accessible.
Cashier Live offers a free iPhone/iPad app, which can scan barcodes, take payments, manage inventory, and track customers. The mobile POS system requires an active Internet connection and comes with full integration of Cashier Live functions.
Cashier Live makes it simple to complete transactions from the iPhone, iPad & computer. The onboard terminal can process all credit card transactions both on site and remotely.
Integrated with BigCommerce, Store owners can integrate Cashier live with BigCommerce to launch their online store quickly.
Cashier Live integrates seamlessly with devices like a receipt printer, cash drawer, barcode scanner, and more for faster customer service. Cashier Live your customers can easily pay with any method they want, including split payments. Just enter the amounts – it’s that simple.
Managers can process returns quickly using the Cashier Live system. They simply enter the receipt transaction number, search for the transaction, or enter the items being returned by hand. Ringing up items is easy with barcode scanning.
Managers get complete access to Cashier Live’s management tools away from the store. Accessing Cashier Live makes conducting business remotely much easier.
The Transaction features allow access to important data such as sales history, inventory, time clocks, payroll, and complete transaction reports.
The import tool can input and track inventory based on previous transaction such as daily sales and returns. Managers can order inventory faster than ever.
Cashier live make it easy to search through liquor store inventory. There are various ways to filter product searches such as limiting the search to UPC, description, supplier, or reorder number.
The software can save and store information that managers or other employees may use at a later date. The reporting system allows users to pull any data and create a readable report from it.
A manager may want to see sales reports, sales tax data, or a specified open draw report. The reports are organized and easy to read and interpret. Reports allow users to completely export a liquor store’s customers, transactions, and inventory.
Cashier Live’s easy-to-use reporting tools can help owners account for all types of tax-related information. Accounting tools can help managers generate reports based on taxes collected, end-of-period reports, expense reports, and income vs. outgoing.
Dashboard view allows users to combine product cost and pricing information and compare it to sales data to gauge profitability. Managers could spend hours determining profitability manually.
Cashier can perform this same function as they input information into the system. The Dashboard makes it easy to input the information and get a reading of profitability for any time period.
Cashier Live’s basic plan starts at $75/month per store. The plan includes unlimited registers, unlimited inventory, and unlimited customer support. They also offer a free, no-obligation 14-day trial.
Customer support is available 24/7 for all clients at no additional charge. Customer support offers one-on-one demonstration training on almost any operation of the hardware and software.
Cashier Live has also compiled an extensive training video library.
Cashier Live still struggles with a core problem that their competitors have managed to solve: maintaining a working POS without an active Internet connection.
If you lose your Internet connection with Cashier Live, you lose your POS. Without a point of sale, there’s no sale.
Heartland Payment Systems was founded in 1997. The headquarters are in New Jersey.
Heartland processes more than 11 million transactions for over 300,000 businesses and schools daily. Heartland POS systems help liquor store owners manage their menus, inventory, schedules, pricing, and staff workflow.
Heartland has rebounded with the most secure credit card processing system in the industry since the 2015 data breach. Heartland has integrated EMV, end-to-end encryption, and tokenization to shield customer’s information from criminal activity.
Heartland Payment Systems’ Secure technology eliminates Payment Application Data Security Standard (PA-DSS). It also minimizes PCI scope by encrypting security cards inside a secure device. The systems ejects the credit card information instantly once the liquor store clerk completes the transaction.
Heartland offers a mobile service that includes an optional card reader for swiping credit cards. Users can also take advantage of the mobile app on iTunes, the Apple app store, or Google Play.
Mobile credit card services are available after a user sets up a credit account and gets approved to accept payments.
Liquor store owners can use Heartland’s SecureSubmit online eCommerce platform to browse items, create accounts, and purchase products. All payment data is protected under secure encryption.
SecureSubmit will work with most eCommerce platforms such as Magento, Shopify, and WordPress.
Heartland’s Portico Virtual Terminal allows liquor store clerks to take credit card payments over the telephone or their computer. Any device can accept payment via an existing terminal, by phone, by fax, or orders that arrive in the mail.
The system allows both credit card payments and check verification. There is also an option for entering credit card information manually or through an encrypted PIN pad.
Ovation POS software assists business leaders in managing payroll and employee benefits such as 401(k)s. The HR Support Center is the perfect onboarding tool for new employees.
Managers can pay employees, create staff profiles, communicate with accountants, develop shift schedules, and establish company policies.
Pricing for merchant accounts varies based on a range of factors including business needs, sales volume, and the agent setting up the account. For this reason, Heartland does not post it’s pricing on the website. To find out more about pricing, the buyer needs to contact the company.
The company’s standard contract has a three-year service agreement with a $295 cancellation fee.
Additional fees include payment solutions, gateway and machine payments, mobile payments, and virtual payment terminals.
Heartland has long suffered from high fees, hidden costs, and add-on expenses. Buyers should be aware of the three-year extended contract with a tacked-on early termination fee of $295.
This outdated user agreement can’t compare with modern competitors that offer plans on a month-to-month basis. Other providers provide lower monthly rates with fewer additional costs.
A POS system’s primary function is to help liquor store process financial transactions with a customer in an efficient manner. The system should provide a direct line to completing a purchase in as few steps as possible.
Liquor store owners should also consider these other components:
From a consumer standpoint, the key component to any POS product is the quality of customer service. When liquor store owners contact customer service, representatives should be standing by to assist the owner with their needs.
Representatives need listen carefully to the owner’s concerns, and provide a quick solution to their issue. Among all the complaints that liquor store owners have with POS companies, poor customer service always tops the list. Therefore, the company that provides premier customer service stands out as a leader in the industry.
There should be no ambiguity in the cost of equipment, add-ons, startup fees, or monthly rates. The pricing structure should be transparent, easy to understand, and logical.
A liquor store owner should first determine their needs and what is most vital for their business before shopping for POS products. That will help them narrow their search for the right POS system.
Liquor store managers have to train new employees on how to use POS equipment and software. Therefore, the interface and touchscreen must be easy to navigate at all levels.
Buyers need to look for a POS system that is customizable. They should be able to add or delete display features on the screen with relative ease.
Stores that take digital payments via Apple Pay, a credit car, or through an eCommerce site, need a multi-layered encrypted securite connection. It must have a built-in virtual private network.
Without encryption, both the network and the online eCommerce platform are vulnerable to hackers.
POS systems are useless without a reliable Internet connection. Liquor store owners must be able to depend on the online capabilities POS equipment and software to operate their business.
POS systems do more than just help clerks receive payment. Purchasing the right POS products will improve a store’s internal digital processes and organizational infrastructure as well. Therefore, liquor store owners need to identify products that meet their specific business needs.
Companies such as Heartland, Shopkeep, Cashier Live, and Lightspeed are developing innovative solutions to help owners improve their operations. Each system is unique and offers different features. The right POS will transform a cost into an investment that increases revenue and establishes a stronger bottom line.
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