Across the globe, hotel chains face significant challenges to the bottom line. The global hotel industry is over $600 billion and growing. But your hotel operation’s share of that market depends entirely on the efficiency of your sales process and customer experience.
Guests increasingly require quicker service, exceptional quality, and a seamless experience from the front desk to room service to their trip to the bar. Additionally, many corporate clients require custom packaging and pricing to fit their event’s specific needs.
This requires an effective technological infrastructure, and that starts with your hotel POS system.
To stay ahead of the competition, the best hotel POS system should integrate a wide range of features, including automated workflows, channel manager integration, custom pricing, integration among all points of sale, secure transaction posting, reports and analytics, and more.
There are so many POS options out there that it can be overwhelming — so let us take some of that stress away. Here’s our breakdown of the top hotel POS systems to help you figure out which one best fits your needs.
Our Top 5 Picks
1. Agilysys: Best Overall Hotel POS System
2. eZee Absolute: Best POS System for Large Hotel Operations
3. Hotelogix: Best POS System for Resorts
4. RMS Software: Best POS System for Growing Operations
5. HotelKey PMS Software: Best POS System for Small Hotels
Best Hotel Point of Sale Systems: Quick Comparison
|System||Starting Software Costs||Hardware Costs||Key Features|
|Quote based||Custom pricing||InfoGenesis, an all-inclusive point of sale system that allows you to manage multiple locations and points of sale (front desk, mini bar, restaurant, etc.) from a single screen.|
|Starts at $45/month||Quote based||Highly flexible with a wide range of capabilities|
|Starts at $3.99 per room per month||Quote based||Cloud-based, hassle free billing options|
|Quote based||Quote based||Fully customizable cloud-based system|
|Quote Based||Quote based||Self-service kiosks include airport-grade ID document scanning; secure payments from credit cards, Apple Pay, Google Pay, and more; and automated key dispensing|
1. Agilysys: Best Overall POS & Hotel Management Software
Agilysys is the best overall hotel POS because its full suite of platforms and powerful features integrate to provide both a seamless guest experience, and the ability to manage an entire hotel operation from a single screen.
When looking at the full year fiscal 2017 outlook, Agilysys expects revenues of $128 million to $131 million, down from the previous guidance range of $132 million to $136. Additionally, it expects gross margin to be below 50%. Both of these factors may have a negative impact on its revenue outlook for the full year. Nevertheless, investors can take comfort in the fact that Agilysys’ sales growth continues to outpace its operating expenses.
The new features in the latest version of Agilysys’ LMS will help hotel owners and managers achieve a faster ROI, while also reducing security risks and giving users flexibility in growth and access to new features. For example, the latest version of the LMS includes integration with the company’s business intelligence solution, rGuest(r) Analyze. This integration allows hotel managers to quickly identify revenue opportunities and optimize business processes.
A 150-room resort in Massachusetts offers luxurious accommodations, award-winning cuisine, and top-notch recreational facilities. The property’s executives were interested in implementing integrated point-of-sale and payment gateway solutions that would improve their guest service and reduce staff demand. Agilysys’ solutions met all of the requirements set forth by the hotel’s executive team. The new rGuest(r) Buy kiosk solution is a critical piece of Agilysys’ continued growth in the hospitality market.
The combination of these two companies will offer global hospitality software solutions to businesses. In addition to offering a comprehensive suite of cloud-based solutions, the two companies will also offer integrated POS and labor management solutions to restaurant owners. Customers of both companies will be able to use the integrated solutions for improved efficiency, reduce labor costs, and increase guest experience. They will also be able to offer their customers a faster time to implement new features.
Point-of-Sale Software (Agilysys InfoGenesis)
The core offering of Agilysys is InfoGenesis, an all-inclusive point of sale system that allows you to manage multiple locations and points of sale (front desk, mini bar, restaurant, etc.) from a single screen, captures valuable customer data, and features a tablet integration so you can speed up your sales if there’s a long line or even if there’s internet downtime.
Self-Serve Kiosks (IG Buy)
Self-service is the future of retail sales, and the same is true for hotels and resorts. IG Buy, Agilysys’ self-serve kiosk product, helps to reduce your labor costs and enhance customer convenience.
Online Payments (Agilysys Pay)
Through Agilysys Pay, you can accept POS payments online, including room deposits, third-party guarantees, and folio charges. You can also specify type & charge limits, secure payment authorization, and allow guests to complete payments on their own devices.
Business Intelligence (Agilysys Analyze)
An efficient, profitable hotel operation requires you to have the best insights into trends and trajectories. Use Agilysys Analyze to find hidden patterns of loss, unnecessary waste, team member performance and more — cutting inefficiencies and increasing revenue.
Restaurant Point of Sale (Agilysys Seat)
For your restaurants and bars, manage reservations and tables efficiently, allowing for more customers to experience your dining offerings. Key features include waitlist optimization, front-of-house automation, and online seat reservation options for your guests to request their favorite table, server, or section.
2. eZee Absolute: Top Hotel POS System for Large Hotel Operations
eZee Absolute is a highly flexible and feature-rich hotel PMS software that simplifies hotel operations and helps to boost revenue. Most importantly, its wide range of capabilities and group management features make it the ideal choice for larger hotel operations.
Hotel Reservation Software & Front Office Operations
Manage bookings and reservations via a single window. With eZee Absolute, you can easily manage the entire reservation system and front office operation to offer the ultimate guest experience the minute they walk through your door.
Manage multiple profiles through eZee Absolutes’ cloud-based PMS system. These profiles could include corporate guests, room owners, travel agents, business sources, and more.
Hotel Group Management
For larger operations, you can manage the entire hotel group, saving time and increasing your overall efficiency. The more efficient your process, the more revenue you’ll bring in.
Manage User Privilege & Security Control
You can create different user accounts and manage user privileges to restrict the access of important data to other staff members.
Charges, Deposits & Invoicing
eZee Absolute can help you charge the room with taxes and fees, keep track of deposits, and accept multiple payments. Manage multiple revenue approaches: automatic, seasonal, contract, negotiated, flexible rates, allocated, multiple rates, and more.
Email Marketing & Scheduling
Engage your guests along their whole journey by sending pre-arrival, post-departure, promotion, and in-house emails.
Manage your hotel whether or not you’re at your desk: room allocation, folio settlement, push notifications, housekeeping, printing notifications, distribution, room sharer management, reputation management, identity scanning, and more.
Analytics and Reporting
eZee Absolute covers a wide range of reports that offer insights into all aspects of hotel operations, giving you both a high-level view of the operation, and the ability to drill down into specific areas of interest.
3. Hotelogix: Best Hotel POS Software for Resorts
Hotelogix offers a cloud-based hotel POS software that is perfectly suited for resorts or operations with multiple and diverse point of sale outlets — restaurants, mini bar, spa, shops, travel desk and many more.
With Hotelogix, you can set up unlimited points of sales that can charge guests directly, transfer charges to the room, or bill directly to the company. It’s simple to operate and saves time across the board.
Cloud-Based POS System
With a cloud-based point of sale system, all products and services can be integrated and organized into unlimited categories and subcategories. Organize your fast-moving and featured items as well, allowing for easy selling to guests.
Customized Packaging & Deals
Create customized packages based on seasons and holidays by clubbing rooms with POS items. Hotelogix also gives you the power to offer POS items as inclusions for upselling, modify deals on-demand, and personalize each guest’s stay with customized add-on services. Additionally, you can offer attractive discounts on extra services to incentivize business from travel agents and corporate clients.
Restaurant POS Automation
Hotelogix’s restaurant POS system runs in complete sync with the front desk — no manual tracking needed. Room inclusions get sent to the correct POS points. Your staff at the restaurant, travel desk or any other POS outlet is always updated with the right information in real-time.
Ensure Efficient Restaurant Management
Leverage the power of Hotelogix’s restaurant POS software to manage multiple menus (like breakfast, lunch, and dinner), customize guests’ orders, and easily manage server shifts.
Hotelogix also allows you to split guest bills by food type and quantity, route charges to a specific invoice or to a new invoice, or use the “resettlement” option to make changes in the bill even after a folio is generated and settled.
4. RMS Cloud: Best Hotel POS Software for Growing Enterprises
RMS is a cloud-based hospitality property management software that is both user-friendly and fully customizable. Hotels, resorts, serviced apartments, and other hospitality companies use this software because of its intuitive layout, powerful automation, and revenue-boosting tools.
All-in-One POS Solution
Incorporate reservations, reporting, costing and more with an all-in-one POS solution. RMS cloud helps you manage inventory, generate real-time reports — all to improve customer service.
Easily manage your front- and back-of-house operations and customize the flexible dashboard to suit your property. Dashboard tools include a 3D report engine to enhance business intelligence, a responsive report writer for creating custom reports or extracting specific information. Most importantly, it’s an enterprise solution that grows with you (and your business).
Keep your guests happy and eager to return with guest-centric modules, including a native guest portal, a tool to create your custom loyalty program, automated email and text messaging, and a CRM to monitor a guest’s experiences over time.
Seamless Guest Payments
Set up automated price adjustments for holidays and happy hours, charge back to the guest’s room at the touch of a button, and split the bill any number of ways. RMS includes a native channel management system with direct connections to OTAs, commission-free bookings with an internet booking engine with real-time updates, dynamic pricing that reacts to supply and demand, and a robust rate manager which adjusts and applies restrictions to rates and inventory.
Connect to third parties via RMS Cloud’s open API or choose from an extensive range of integrations that include payment gateways, POS, revenue management and more. All your integrations are accessible via RMS.
Get an instant snapshot of profitability from sales, saving the report in your favorites for quick and easy access.
5. HotelKey PMS Software: Best POS System for Small Hotel Chains
For smaller hotels, HotelKey PMS Software keeps operations simple and efficient. Use guided workflows for common actions like adding guests and booking rooms, digital check-in to reduce costs and environmental impact, all while keeping the front desk clean and neat.
If you are looking to improve the efficiency of your operations, you should consider implementing HotelKey PMS Software. The platform allows you to customize rate plans, provide guest booking and management options, and automate payments and inventory management. It can also integrate with third-party platforms, including payment gateways and accounting systems. You can also generate reports with the system’s analytics dashboard. The software has a simple user interface, making it easy for you to implement and maintain.
This software is easy to use and features a user-friendly End User Interface (EUI). You can change rates from anywhere without having to contact the front desk. If you need help, customer service is available round the clock. You can even check-in customers on the go by using the mobile app. The mobile version provides access to all functions. However, it has some limitations. There is no way to check-in customers from the front desk without having to log into the program.
A small accommodation provider is often on a budget, and might be tempted to forgo the purchase of a PMS system. However, this approach could prove costly in the long run. A small accommodation provider will end up constantly checking the phone to see if a guest has left a message or a payment request. This practice can lead to a game of email tag, which can make managing reservations an ineffective use of time and resources.
When check-in goes digital, the result is a streamlined process. HotelKey allows you to offer room type upgrades and sell add-ons like parking and Wi-Fi in just a click. Scan photo IDs and accept payments without physically handling IDs and credit cards. View floorplans, route payments, configure incidentals, and much more — all from a single screen.
Cut down on labor costs and allow your guests further autonomy via self-service walk-in, reservation check-in, and replacement room keys. HotelKey’s self-service kiosks include airport-grade ID document scanning; secure payments from credit cards, Apple Pay, Google Pay, and more; and automated key dispensing.
Corporate Rates & Billing
Set up negotiated rates and automate billing and invoicing for Direct Bill customers. Use HotelKey to define rate periods, automate invoice receipts and payments, and set billing days, credit limits, required fields, and more.
Automate your card-not-present payments to eliminate human errors. Configure your advance purchase rate plans, set up cancellation fee policies and automate fee collection, charge no-show arrivals as part of the night audit, auto-reconcile batch payments, and integrate CC payments through EMV, Google Pay, Apple Pay, and more.
HotelKey POS setup integrates with the technology you have with minimal external needs. Use your own iPad through a native application. Integrate with thermal printers, scanners and label printers wirelessly.
HotelKey’s reporting features allow you to review analytics on all aspects of the operation, including bookings, arrivals, departures, housekeeping, maintenance, nightly audit, clerk activity, RevPAR, ADR, room revenue, revenue by market segment, booking pace, sales reports by product, and much more.
Business Plus Accounting (BPA) POS
As a hotel owner, you know that you can be more successful if you can provide a better experience for your customers and gain greater control over your costs and profits.
BPA POS is built using a straightforward, intuitive user interface, because you shouldn’t have to be a computer expert to use hotel management software:
- Quickly and efficiently track guest reservations and folios to stay on top of the property.
- All payment processes — receivables, payables, general ledger reporting, time clock, payroll, and more — are fully integrated and secure.
- Retail and restaurant POS modules allow you to run every aspect of your operation with the same software.
Lightspeed Retail provides a number of important restaurant-centric features to help you serve more customers, and serve them more efficiently:
- Sell food, drinks, and merchandise through an online eCommerce platform
- Ensure a table for all guests with an intuitive reservation system
- Expand your points-of-sale as you add new amenities to your hotel
- Equip your operation with self-order kiosks, including custom combos and menu modifiers
- Enable staff to fire full orders, courses, or drinks to the kitchen or bar in just a single tap
- Generate multi-location reports and analytics to monitor performance and increase profits
What to Look for in a Hotel and Restaurant POS System
With the unique needs of hotel operation, you need more than just a standard POS system. With the combination of the right features, having a hotel-specific POS and PMS (property management system) can help you achieve the following goals:
- Streamline processes and cut back on inefficiencies, resulting in reduced labor costs and a better customer experience
- Allow for more self-service options for customers, from the front desk to automated key retrieval to mobile app engagement
- Provide upsell opportunities to grow your wallet share
- Customize reservation and payment options to allow for larger corporate contracts that require unique packaging
- Integrate deals and offers across all your points of sale — room reservations, restaurants, bars, shops, kiosks, amenities, channel partners, and more
All of these goals tie into one fundamental truth: saving you time and money so you can reinvest in other areas of improvement and growth.
Here are some specific hotel POS features that can help you achieve these important goals.
The more systems you have integrating with each other, the more effort it takes to make it work, the more time you have to spend training and teaching your team, and the more potential there is for downtime. An all-in-one solution can help you avoid lags and improve the guest experience.
Increased direct bookings
The modern customer wants to conduct as much business as possible online and in advance. Your POS system should mirror that desire, allowing a seamless integration between online direct bookings — whether it’s through your website or an external channel — and their interactions with you on site. For visitors who book or extend their stay on site, self-service kiosks will also fill this need.
Channel manager connectivity
Let’s face it: the majority of buyers are going to book through a third-party site online. So your POS and PMS softwares should allow you to effectively manage the various paths guests take before they interact with your hotel.
Smart front desk
Even if your guests have already booked online, the front desk is still the place where you present a first impression. So your POS system should be designed to present the best experience possible — from automating purchase types to providing smart upsell solutions, to allowing for contact free check-in and information gathering, to customized rates and packaging for particular seasons and groups, and more.
Upselling to increase wallet share
Often a guest isn’t aware of all the benefits available to them that could make their stay much better. What’s more, when guests are prompted to purchase additional items, roughly 20 percent do. Your POS should easily allow for upsell opportunities — whether manned or automated — so that you can improve your wallet share and enhance your guests’ experience at the same time.
Mobile device capabilities
The quicker and easier the guest’s experience, the better. Many hotel functions can be conducted through a mobile app — ordering room service, requesting the car from valet parking, extending a stay, mini-bar purchases, and much more. A front desk POS is now only the first step in a more robust sales and service infrastructure for your operation.
Customized packaging & rates
Whether it’s for a conference or event or a corporate social gathering, your high-end clients are going to have very specific, customized requirements. Your POS should be able to customize packages and rates, while also allowing for different purchasing channels — direct to credit card, to the room, or even billing directly to the company.
Cloud-based integration across points of sale
A guest is a single customer, but they will likely do business at many points of sale across the entire hotel. A cloud-based integrated software will allow for you to bring data on all of these purchases together to identify key indicators like room revenue, rep and clerk performance, upsell rates per customer, remarketing opportunities for high-value customers, and more.
Data security and breach risk reduction
With an increased focus on the convenience and security of contactless payments, your POS should make it easy to accept and track third party contactless transactions by eliminating paper credit card authorization forms. In this environment, you need secure solutions so that when your customers interact with you, they never have to worry about their sensitive information falling into the wrong hands.
Analytics & reporting
Tracking performance and analytics should extend beyond the night audit. With a powerful POS and PMS tracking system, you can review your high (and low) performing revenue sources, market segments, salespeople, desk managers, upsell rates, room revenue rates, products — as well as which points of sale across the operation are bringing in the most revenue.
Selecting The Right Hotel Point of Sale System
The right hotel POS system for your operation likely won’t be the same as the one across the street.
Depending on whether you’re a large or small operation, you may want to choose between a full-stack option like eZee Absolute, or something a little more pared down like HotelKey.
Alternatively, if your hotel doesn’t have in-house dining options, then something like Hotelogix or Lightspeed Retail may not be the best option.
The power of your POS goes beyond just the one-time purchase. It collects customers’ information (phone, email, etc.), you have the ability to re-market to them again and again, giving you the opportunity for a long-term relationship.
That’s why your hotel POS system is more than just a place for a guest to make a purchase. It’s the foundation for your hotel operation’s long-term revenue growth.