QSR restaurants must provide a fast and accurate service. The ability to keep the lines moving relies on a robust management system.
Drive-Thru POS Systems provide Intelligent stock management, Employee scheduling, and detailed performance reports. All of those features are important In order to compete and keep customers happy.
Most major quick-service restaurants report about 70% of their revenue is done at the drive-thru.
Based on our research, Upserve POS is the best drive-thru POS system for most fast food businesses. It provides central purchasing, customer-facing hardware, and loyalty program management.
For smaller operations looking for a more cost-effective option, Bepoz is the best choice. Let’s review the other top drive-thru POS Systems.
Comparing the Prime Drive-thru POS Systems
|System||Starting Software Costs||Hardware Costs||Key Features|
|Starter package $59,
Pro is $199, and the Enterprise is $359
|Average installation is $1,700||In-depth analytics and reporting on sales trends and inventory|
|Hardware and software bundle start at $149/monthly||Hardware and software bundle start at $149/monthly||Streamlines online and offline selling and ticketing|
Add Guest-Facing Display +$200
|Order management system that alerts staff when food is ready|
|$99/month per terminal||Onboarding and installation start at $649||The first ever POS system for iPad|
|$69/month||Custom pricing||Easily link special promotions and sales|
Upserve – The POS for Active Reputation Management
Used by over 10,000 restaurants with 57+ million active diners, Upserve is a primary POS platform to manage consumer relationships in the QSR space. They boast over $9.9 billion in annual sales and serve over 36 million meals every month.
Some key features of the system include:
A restaurant POS system that allows for easy online ordering means a less congested drive-thru. Employees can also deliver items to people already parked. Upserve provides a smooth digital ordering experience for guests without the need for extra hardware, menus, or order transcriptions.
The drive-thru staff has a limited time to get going once they clock-in.
Upserve allows employees to get a leg up on their shift by informing them of featured items, guest services, and any products out of stock. This means fewer errors once the drive-thru gets busy.
The mobile solution for everything in QSR management. Supervise the entire floor without getting stuck in the back office.
The Upserve app allows a restaurant to track:
- Labor costs
- Guest behavior
And more. Everything can be done remotely using an Android or iPhone.
Upserve allows you to run reports that give insight into various metrics including:
- Labor costs and scheduling
- Employee performance
- Sales trends
- Reputation management
- Menu and inventory alerts
It’s crucial that modern QSRs have some form of automation to their inventory process. The faster the system can calculate and alert when stock levels are low, the quicker they can be replenished.
NCR Silver – The POS for Customer-Facing Technology
When it comes to QSR customers helping themselves, NCR Silver is a great POS option. Particularly if you have a fast-moving and busy drive-thru.
The system seamlessly integrates the front and back end of the restaurant, ensuring active communication between staff. NCR Silver is specifically designed to empower modern consumers.
Here are a few ways in which it can benefit the overall operations of a drive-thru:
Self-checkouts streamline operations and create less traffic in the drive-thru. Customers are more likely to park if they can help themselves (without the need to wait in line). Not only does it empower consumer transactions, it saves on labor costs and often increases check averages.
This system is known as “line-busting” and it works perfectly in a QSR environment. The automated technology “busts” lines up before they begin.
NCR Silver POS will alert you in real-time of daily operations. Even when you are away from the store.
Receive instant alerts for data such as:
- Potential fraud
- Employee performance
- Store operations
- Daily sales figures
- Inventory reports
Having a system for the drive-thru that works in real-time means a consistent awareness of everything happening at once. It allows you to always stay connected to data that may affect customer service. This enables a QSR to address issues instantly when they arise.
NCR uses deep analytics to initiate key business decisions. A QSR can utilize the power of the information collected to transform every touchpoint along the customer journey.
Consumer experience solutions through NCR Silver include:
- Promotion engine
- Behavioral analytics
- Suggestive selling
- Loyalty programs
- Dynamic preference management
All of this data allows you to create a consumer experience that drives brand loyalty and retention.
Founded in 2013, Toast powers successful restaurants of all sizes, including QSRs with a drive-thru. Built on Android and based in the cloud, the technology has been widely accepted by the restaurant industry.
Some key features include:
Mobility is a business function that even assists staff in the drive-thru environment. Toast Go is a fully integrated handheld POS system that enables staff to manage orders anywhere in the restaurant. Weighing less than a pound, it fits neatly in an apron pocket.
Toast Go makes for seamless FOH and BOH communication. Featuring real-time menu updates with item details, some of the key benefits include:
- KDS order notifications
- Digital signature and receipts
- Fewer comps and voids
- Real-time feedback
The software uses cloud-based functions, custom hardware, and payment processing to enable efficient analytics, menu control, and drive-thru management.
Perhaps one of the most important aspects of running a drive-thru is knowing what’s on the menu (and what’s available) at all times. QSRs run out of things as items increase in popularity. Toast enables a restaurant to consistently manage the menu in real-time. Employees know instantly when something is “86’d” or if stock is low.
Other benefits include:
- Item countdown in real-time (ex. 5 items left)
- Server and kitchen synced through cloud-based management
- Updates immediately reflected both in-house and online
- Menu updates from any mobile device or terminal
The more you can keep a consistent eye on the menu, the easier it is to serve customers at a quicker pace.
The Toast brand is known for their extensive training and customer support. They want to ensure every business knows how to thoroughly utilize the system through all channels. They consider themselves partners over a vendor and are proud to be transparent, proactive, and committed to every customer.
Over 80% of the Toast implementation team has restaurant experience. Customer support is more about community than assistance.
They offer services that involve:
- Full system setup (including tailored installation and network configuration)
- In-person training and Go-Live assistance
- Automatic software updates (new features and upgrades)
- Early access to new products
- Feedback through the VIP table
Toast Central is a great place to start with support. It’s an innovative training resource, with interactive webinars and a dashboard that houses the help center and Toast University portal.
Revel Systems – The POS for Increased Data Protection
Founded in 2010, Revel allows you to accelerate your quick-service restaurant and optimize drive-thru sales. They power the ambition of a QSR with a robust, cloud-based POS with built-in business management.
Revel is a point of sale (POS) system that integrates with Apple iPads. It allows businesses to track their deliveries, create customer loyalty programs, and manage their inventory.
In addition, Revel has a built-in SmartPay system that enables contactless mobile payments. Customers can scan a QR code printed on their receipts to make purchases. This solution also supports SMS text-to-pay.
For high-volume restaurants, Revel is an excellent POS solution. The system can be customized to meet business needs. You can process credit cards, track orders, send promotional materials, and more.
Revel’s dashboard provides users with a central location to view data and insights on their business. Additionally, you can customize a customer facing display to make ordering and dining easier for your customers.
Revel’s payment solutions are fast and secure. You can use credit cards, cash, and gift cards. You can create custom discount codes to give special discounts to your customers.
Revel has support available both online and on-site. Support includes customer service, web support, and technical help. If you run into a major problem, you can request onsite help. To access onsite support, you’ll have to pay an additional fee.
Revel is a great POS solution for retailers, restaurant chains, and independent retailers. It is easy to navigate, offers a user-friendly interface, and integrates with other third-party apps. However, it isn’t the best POS system for micro-operations and seasonal businesses.
One drawback to the Revel platform is its high starting monthly price. The system costs more than most restaurant POS systems. Also, the implementation fee is more expensive.
The Revel Essentials™ system has been deployed in thousands of locations and is designed for the needs of small sites or single locations. The Revel Enterprise™ solution is tailored for larger organizations. Revel leads the industry with national, large brand implementations. They are a member of the Apple Enterprise Mobility Program.
Some of the key features of the system include:
A drive-thru has a lot of credit card exchange. The Revel POS system has PCI-compliant cloud technology. It features point-to-point encrypted (P2PE) payments with rich user access controls. This ensures that customer data is always protected.
Smart Inventory Management
Every item in your inventory can be controlled from the central POS dashboard. That includes tracking things like:
The system runs in real-time and will alert you when stock is running low.
Cater to Customers
The easier you make it for people to pay, the more business your drive-thru will see. A solid QSR POS system should enable employees to perform key actions like:
- Split checks
- Take different payment types
- Hold transactions
- Remove/add items
Team organization is essential when running an efficient drive-thru. Communication is key. The Revel POS platform allows a QSR to easily push out schedules directly through the Management Console.
Staff are always informed of their shift on a timely basis. That’s because everything is automated. You can even track employee time with Revel’s built-in timecard feature.
This key feature lives in the Revel Management Console and is designed to give consistent automated support to any user. The chat-like option provides a step-by-step setup guide, helpful videos, and simple troubleshooting. It easily walks staff through the entire feature setup.
Bepoz – The POS System for Custom Configuration
Born in Rock Hill, SC, Bepoz is a cost-effective and powerful drive-thru POS system that is designed to handle a QSR of any size. They are one of the only solutions on the market to offer month-to-month pricing with no upfront licensing fees.
Bepoz is a multi-store POS system that can be customized to fit your business needs. Designed for retail and food service operations, this POS software provides the features and functionality of a cash register, but is easy to manage and install. It also offers a variety of other helpful tools.
Among the features available are table side ordering, inventory control, custom reports, and membership management. This type of solution helps businesses manage their finances and employees.
The Bepoz inventory management tool is particularly useful for retailers and restaurant owners. This program can help you determine your inventory levels and prevent running out of popular items. You can also create purchase orders to send to your warehouse.
One of the more complicated tasks may be figuring out how to track your sales data. Bepoz can help you find out the right mix of goods and services to sell.
The Bepoz system also provides features that enhance the customer experience. For example, you can offer special menus for food trucks. You can also manage kitchen printers, displays, and inventory.
Another useful feature is the ability to scan barcodes. These codes allow you to track items that have been donated, purchased, or sold. They are also a security measure to reduce the risk of theft.
In addition to preventing theft, the Bepoz POS system allows you to monitor your staff and your inventory. The solution also works with employee badges with RFID. As such, you can easily access the system on the go.
Their 24/7 customer support is here to assist with features like:
Bepoz lets you intricately tailor your dashboard. Their screens are highly configurable which makes things easier to find. This also makes training new employees a much quicker process. Staff can visualize the status of the restaurant at every stage of the meal service.
The system allows for multiple room layouts with different table configurations. These can be changed on the fly or saved for later. Management can also schedule variations to accommodate large parties or events.
The Bepoz system allows a QSR to create an unlimited number of promotions according to business needs. Price discounts are scheduled and communicated automatically through email and SMS campaigns. Alerts can be programmed to remind staff of things like long check times. Even splitting checks can be done easily at the drive-thru.
The faster the FOH and BOH can communicate, the quicker the food comes out. Communicating orders (especially with modifications) is simplified with the Bepoz POS solution. Kitchen Display Systems and printers can be purchased to work alongside the software for maximum order efficiency.
Even if a printer malfunctions, there are automations in place to keep the line moving. This also includes ordering. Inventory levels are communicated in real-time through a mobile device for consistent kitchen management. A drive-thru should never run out of stock with the Bepoz software in place.
The Bottom Line
The quick-service industry has some of the highest expectations in restaurant management. This leaves the drive-thru window with the smallest margin of error. People want the transaction to happen so fast, they’re not leaving the car. Thus, having a productive and efficient POS system in place is vital to consumer satisfaction.
Every point of sale product differs slightly by their offerings. It’s important to examine your daily operations to determine the features your drive-thru can benefit from the most.
Is it about improving speed? Customer loyalty? Or perhaps, there is a requirement for greater security. There are many systems to choose from. Knowing your needs is the first start to implementing one that sees your QSR to success.
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