Quick take: Maitre’D is a long-established restaurant POS from Montreal-based PayFacto, best known among full-service restaurants and bars in Canada (especially Quebec). In March 2026 it launched Maitre’D Virtuo, a cloud POS with published plans starting at $59.95/month. It’s a strong fit for table-service, bar and multi-location operators. Maitre’D offers integrated PayFacto payments but says its POS also works with certified third-party payment providers. Ask about contract terms before you sign.
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What is Maitre’D POS?
Maitre’D (often searched as “Maitre D POS”) is restaurant point-of-sale software owned by PayFacto, a Canadian payments company. (Earlier versions were sold under PayFacto’s Posera brand; the product now has its own site at maitredpos.com.) It covers order taking, table and floor-plan management, kitchen routing, inventory, labor, reporting and integrated payments for full-service restaurants, quick-service, bars, nightclubs and cafés.
Two product lines exist today:
– Maitre’D Virtuo – new cloud POS launched March 16, 2026, with integrated payments and embedded financial services (Maitre’D Capital cash advance and a Maitre’D Mastercard for fast access to deposits).
– Maitre’D Classic / Veloce – the long-running locally installed (hybrid) version many existing restaurants still use; Pro-plan customers can choose Virtuo Cloud or Classic/Veloce.
Availability: Maitre’D Virtuo launched “across Canada” (March 2026 release). Maitre’D also has US and UK offices, but availability of Virtuo and its plans may vary by region — check with Maitre’D for your location.
Maitre’D POS pricing (2026)
Published Virtuo plans (per month, as listed on maitredpos.com/virtuo; the page doesn’t state the currency and Virtuo launched in Canada, so confirm currency and taxes in your quote):
| Plan | Price | Highlights |
|---|---|---|
| Express | $59.95/mo | Back office, cloud reporting & 1 license; counter, take-out, drive-thru & delivery modes; promotions & combo builder; customer-facing display; support 7 days, 8 AM–8 PM |
| Core | $99.95/mo | Everything in Express + table ordering, floor plan & table management, mobile Pay & POS, employee time tracking & scheduling, advanced cloud reporting |
| Pro | $149.95/mo | Everything in Core + VIP partner integrations, VelMIX bar control, choice of Virtuo Cloud or Classic/Veloce, 10% off hardware & services, AI assistant (when available), priority phone support, 24/7 server monitoring, extended hours (6 AM–1 AM) |
| Enterprise | Custom quote | Custom features, head-office multi-level reporting, dedicated account management |
Things to budget for:
– Payment processing: plans include PayFacto payment integration, but processing rates aren’t published — contact Maitre’D/PayFacto for current rates. You can also keep an existing certified processor.
– Hardware (terminals, printers, KDS screens, tablets) isn’t included in the listed plan prices and isn’t priced publicly; request a quote. (Pro plans get 10% off hardware and professional services.)
– Contract terms aren’t published on the pricing page — ask about contract length and early-termination fees before signing. Maitre’D’s optional Service Contract (support, repairs and eligible-hardware coverage) is an annual contract paid monthly.
Key features
- Table & floor-plan management – live table status, guest flow, coursing and split checks.
- Ordering modes – dine-in, counter, take-out, drive-thru, delivery and self-service kiosk.
- Kitchen Display System (KDS) – routes items to the right station; fire and course items.
- Bar & alcohol control – drink costing, recipe standards and VelMIX pour-control integration (Pro).
- Mobile POS – take orders and payments tableside.
- Offline mode – keep serving during internet outages.
- Inventory, purchasing & recipes – stock alerts, supplier orders, recipe costing.
- Labor – time tracking and scheduling.
- Reporting – real-time and multi-location cloud reporting (TEC lists 100+ built-in reports).
- Loyalty & gift cards, online ordering and reservations integrations.
- Quebec compliance – supports Quebec’s mandatory sales recording (SRM/MEV-WEB) requirements, a key reason it’s popular there.
Maitre’D POS integrations
Maitre’D connects to accounting, payroll, online ordering/delivery, reservations, hotel property-management (PMS) and bar-control systems, and the Pro plan adds “VIP partner” integrations plus third-party AI integrations. Partners shown on Maitre’D’s integrations marketplace include QuickBooks, Sage and Acomba (accounting), Deliverect, Ueat and Online Orders NOW (online ordering), Libro and ResDiary (reservations), Punchh and Freebees (loyalty), Oracle and RoomKey PMS (hotel), Workaxle (HR/scheduling), Octogone (inventory) and Solink (video).
Maitre’D POS support & training
- Express/Core: support 7 days a week, 8 AM–8 PM.
- Pro: priority phone support, extended hours (6 AM–1 AM) and 24/7 server monitoring.
- Enterprise: personalized account management.
- Maitre’D POS support / login help: existing customers can use the Maitre’D Helpdesk (maitredpos.com/helpdesk), which links to separate help centers for Maitre’D Classic, Virtuo, Veloce and PayFacto payments.
Pros & cons
Pros
– Deep full-service restaurant and bar features (tables, coursing, KDS, pour control)
– Published, tiered pricing for the new Virtuo cloud plans
– Strong multi-location reporting
– Offline mode
– Built for Quebec SRM compliance; bilingual
– Embedded financing (cash advance, fast-access deposits)
Cons
– Processing rates not published (quote required)
– Contract terms not shown on the pricing page
– Virtuo is new (2026) — limited independent reviews so far
– Virtuo launched in Canada; availability elsewhere may vary
– Lighter than QSR-focused systems for pure fast-food self-service (per TEC)
Maitre’D POS alternatives
Not sure Maitre’D fits? Compare these restaurant systems:
– Toast POS review – US-focused all-in-one restaurant POS
– TouchBistro review – iPad POS for full-service restaurants
– Lightspeed Restaurant review – cloud POS popular in Canada
– Oracle MICROS review – enterprise hospitality POS
– Clover POS review
– NCR Silver review
– Guides: best restaurant POS systems, bar POS systems, pizza POS, food truck POS, all POS reviews
Verdict
Maitre’D is a mature, restaurant-first POS that’s hard to beat for Canadian full-service restaurants and bars — especially in Quebec — and the 2026 Virtuo launch finally gives it transparent cloud pricing from $59.95/month. The trade-off is that processing rates, hardware and contract terms are quote-only, so get the full POS + processing quote in writing and compare it against at least two alternatives before signing.
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Maitre’D POS FAQ
Is Maitre’D POS cloud-based?
The new Maitre’D Virtuo (2026) is cloud-based. The older Maitre’D Classic/Veloce is locally installed with cloud reporting/backup options.
How much does Maitre’D POS cost?
Virtuo plans are $59.95 (Express), $99.95 (Core) and $149.95 (Pro) per month; Enterprise is custom. Payment processing and hardware are quoted separately.
Who owns Maitre’D POS?
PayFacto, a Montreal-based payments company. It was previously marketed under PayFacto’s Posera brand.
Does Maitre’D work with other payment processors?
Yes. Maitre’D offers integrated PayFacto payments and says its POS also integrates with certified third-party payment providers, so you can keep an existing processor (multi-site operators can use different processors by location).
How do I contact Maitre’D POS support?
Via the Maitre’D Helpdesk (maitredpos.com/helpdesk). Support hours depend on your Virtuo plan (8 AM–8 PM on Express/Core, 6 AM–1 AM priority support on Pro).
What are the best alternatives to Maitre’D?
Toast, TouchBistro, Lightspeed Restaurant, Clover and Oracle MICROS are common alternatives. Get free quotes to compare them side by side.
