MindBody POS Review: Top Features, Pricing & User Reviews

(Last Updated On: June 28, 2023)

Mindbody is more than a POS system; it’s one of the most powerful business management systems for salons, spas, and fitness centers. By using a single, highly powerful platform, you’re able to focus on serving your clients instead of business tasks.

By using Mindbody’s web-based platform, you can coordinate appointments, schedule staff, and manage your inventory effortlessly. Stay on top of what’s selling best so you can restock these specific items faster.

By using the business app, you’re able to run your salon from your mobile device, even when you’re not present at your physical location. To encourage a contactless checkout experience, the system has the ability to collect payment and tip preferences when customers book initially.

With Mindbody, you can send texts for digital appointment reminders, waivers, or any other forms automatically. Customize the content of your text messages to deliver the message you want.

After our extensive Mindbody review, we found it to be much more unique than other salon and spa POS systems. Mindbody is the only software that turns missed calls into paying clients. When you miss a call from a client, they’ll receive a text message from Bowtie’s AI receptionist, assisting them throughout the booking process or answer any question they have.

Need to fill your calendar? No problem. Send targeted email campaigns automatically with special promotions that’ll give clients a reason to come back. Easily request reviews by sending those clients a text message, helping increase your word-of-mouth advertising.

Simplify your payments and checkout process with Mindbody. Check out clients at your front desk or business app. This way, you’ll reduce the work your staff has to do and streamline the entire checkout experience. Finally, sell gift cards on your sales page and increase your revenue.

Let’s dive into what Mindbody can do for your business, the monthly cost, and the hardware components you’ll need.

Top Features

• Offers a robust feature set
• Features alerts and notifications
• Offers the convenience of automated scheduling, and appointment scheduling
• Customizable class scheduling, employee scheduling, and Facility scheduling
• Supports group scheduling
• Reliable and responsible customer support 24/7 through multiple channels
• Equipped with a range of room booking management tools
• Allows for resource scheduling as well
• Multi-location support
• Schedules can be altered, added or removed in real-time

Possible Drawbacks

As compared to alternative systems, MindBody is relatively costlier and features a steeper learning curve. You may also find the software to be somewhat buggy.

MindBody POS Pricing

Just as is the case with most of the best appointment booking POS systems, MindBody offers a free trial period. Additionally, you will also get a 20-minute guided demo of the system by a knowledgeable MindBody customer service representative.

For enhanced flexibility and affordability, the provider offers three main software price plans. The three plans offer a range of MindBody Apps for you and your clients.

The plans also feature innovative scheduling, client management, autopay billing a as well as access to unlimited support and business management courses.

Whether you run a barber shop or lash salon, Mindbody has an excellent array of features designed to ease the process of dealing with customers in-person and online. They offer a free trial period that you can use to try out the software and see how it works for your business. They also provide dependable hardware like the Poynt Smart Terminal, as well as a complex but functional business app that works on both iOS and Android devices.

Mindbody offers three main pricing plans based on your needs and the size of your business. They are called Essential, Accelerate, and Premium. Each of these plans comes with automated scheduling, client tools, and unlimited customer support. They are also able to customize the software for their clients, which helps them get the best out of the system.

Its customer support is available around the clock. You can contact them via phone, email, or live chat. They are also able to answer your questions through their extensive FAQs and knowledge base. They are able to help you with any issues that might arise and they will even walk you through the processes of getting your business up and running.

Mindbody is a great option for gyms, studios, personal trainer services, and wellness practitioners. It has over 110 automations that will save you time and effort. For example, it will send a text message or email to your clients when they book an appointment with you. The software will also notify you when a client cancels or reschedules. It will also help you track feedback from your clients, which is important in the service industry.

These are the three MindBody Price plans you need to consider:

Essential Plan ($149/month)

The essential MindBody plan offers is equipped with all the capabilities you need to sell services, manage your schedules and streamline everyday business operations. Being the most affordable MindBody POS system plan, it only offers the basic features and capabilities.

With this plan, you will get such features as Appointment, Class, Event, and Workshop. You will also get Free MindBody Web listing and App, point of sale capabilities as well as responsive branded Web widgets.

With regards to reporting, the essential Plan allows you to crunch numbers, and track trends on clients, sales and staff with a capacity of up to 35. The provider will also offer you one-on-one onboarding and 24-hour customer support.

Accelerate Plan ($269/month)

With the Accelerate MindBody subscription plan, you will be required to pay $269 per month. This plan offers all the features and capabilities of the Essential plan discussed above.

However, the reporting feature of this plan allows you to monitor up to 90 different variants.

This plan also features an Email campaign builder and templates, allowing you to build a Smart contact list and send out effective email campaigns.

This helps you build good relationships with your clients and keep them coming back.

Ultimate Plan ($389/month)

This MindBody subscription plan is designed to equip you with advanced marketing tools, analytics, and automation. In addition to the features offered by the Accelerate plan, the Ultimate plan also features a customer referral program.

With this plan, you will also get automated email and text campaigns as well as customer ratings, feedback, and review capabilities.

MindBody POS System Key Features

At first glance, you may find MindBody to be a bit overwhelming, featuring numerous tabs and sub-menus. Most of the tabs and sub-menus populating your MindBody screen are self-explanatory. However, it will take you a considerable practice and training to wrap your head around the entire scope of the system.

One of the things that make MindBody stand out from its competition is a wide range of useful features and capabilities. Discussed below are some of the performance and convenience capabilities you will come to like about this scheduling software:

Business Automation

Most service-based businesses require you to repeat quite a number of things every now and then, often on a daily basis. If this were to be carried out manually, it would be cumbersome and time-consuming.

To save you time, MindBody will automate more than 110 tasks in your business. For instance, the system will automatically send text or email confirmations to your clients or through the MindBody mobile App.

The confirmations will be sent once the client has booked and when it is almost time for them to come in.

Other Automation capabilities of the MindBody POS system include:

• Automatic Refill of Spots

This capability only requires you to set the maximum allowable number of people. Thereafter, the system will allow your clients to join a waitlist for any class. It is also capable of adding a new member if someone cancels.

• Recurring Payments

To allow for faster processing of customer payments, the system will allow you to set up recurring payments, where applicable. In this regard, you will be able to decide You can decide how often payments recur, across the price ranges and membership options you create.

MindBody Online Booking

For enhanced convenience, the MindBody Online Booking platform allows your clients, to book from your website, their Mindbody mobile Apps or Facebook.

It features an assortment of branded Web tools, allowing your clients to view your schedule, book and make payments right from your business website.

Similarly, the provider offers a range of branded web tools that may be integrated into your Facebook page. As such, your clients will be able to schedule directly from the Facebook page.

In addition to giving the platform a theme similar to your website, these tools will also update your schedules in real-time.

Payment Processing

MindBody Payments allow you to process transactions and accept payments right through the POS software. It will give you the flexibility and convenience of accepting payments at the front desk, online or even remotely.

The system is specifically designed to power all transactions using a single synchronized point-of-sale system, including integrated hardware.

This makes it possible for you to accept cards as well as store payment details within the software. Such capabilities make it convenient for your clients to pay using whichever method they prefer.

Again, it is designed to store credit card data at PCI I Standard Data Security. The software will also make it possible for you to keep track of everything in real-time.

MindBody Payment Processing is a point of sale system that is designed specifically for wellness businesses, including gyms, spas and studios. It allows you to process payments right from the software as well as allowing clients to pay for classes and services online or through your mobile app. It also allows you to manage payment information and offers a range of client management tools.

The software enables you to create a single profile for each client that will save all their important details in one place. This includes their payment information, contact details, schedules and visits remaining. This helps you to keep track of each client and also provides a seamless experience when they arrive at your studio.

It can help you automate bookings and manage class sessions to meet demand. You can even use it to handle waitlists for a particular session or class and offer membership options to grow your business.

The POS system can also allow you to accept payment physically online and remotely. This can be done through the MindBody app or by using a mobile payment terminal that connects to your Wi-Fi or Bluetooth. The company has partnered with some dependable hardware like the Poynt Smart Terminal that will help you to run your business smoothly and effectively.

The POS system is also able to provide you with payment-specific reports that will give you a full breakdown of credit card and ACH/Direct Debit/SEPA transactions. This will help you to monitor your payments as well as understand what products and services are generating the most revenue.

Client Tools

Comes equipped with a range of client management tools to save you time on each interaction you have with your clients. To begin with, the software allows you to create a single profile for each client.

By saving each Clint’s important information in a simple profile, MindBody makes it easily accessible on subsequent visits.

On each profile, the system will capture and display such information as payment information, contact, schedules, and visits remaining.

You will also be able to connect profiles of family members, allowing them to schedule or pay together. The system will keep you updated on each client’s status and let you apply gift cards directly to a client’s account.

MindBody POS Alternatives

Our Final Verdict

MindBody offers you the convenience of managing your business, sales, and clients from anywhere in real-time. The system is packed with all the tools you need to attract more customers to your business, keep them engaged, and grow your revenue over time.

By connecting millions of people to businesses across the globe, MindBody has been proven to break communication barriers for wellness professionals. The branded mobile apps offer by the provider will enhance client connection experience in your business.

These, in addition to the built-in payment capabilities, make MindBody one of the best club management and scheduling POS software.