Over 80% of restaurants are now turning to technology to serve their customers and with over 1 million in the United States alone, that’s a lot of competition. No matter what size or type of store you are running in the food industry, there needs to be a tool in place that connects all of the bustling activity into a central location.
That tool is called a point of sale system and POSitouch is one of the best in the industry.
POSitouch POS System Review – Company Overview
The POSitouch brand was established in 1985 and has now been installed in more than 50,000 locations throughout the U.S., Canada, Europe, South America, and the Far East. The brand strives to provide state-of-the-art point of sale solutions that encompass a large spectrum of services.
The POSitouch client base spans from small independent contractors to some of the industry’s largest multi-chain brands. Their premium software suite has features and functionality that can support a restaurant of any size.
POSitouch POS Benefits
- Cloud-based infrastructure to work offline or online.
- Custom mobile options for tableside ordering
- Kitchen monitor for real-time order management.
- Ability to integrate with third-party applications and equipment.
- Detailed reporting and analysis to gain deeper insight.
POSitouch POS Pricing
Some review sites online list the minimum price at $1,074, which we might assume would include both the hardware and software. However, from POSitouch themselves, they insist on a quote-based pricing model. The idea is that they can then personalize each solution based on the customer’s needs.
POSitouch POS System Requirements and Capabilities
Unlike many restaurant POS system, you can’t just use any type of hardware. The company has very specialized solutions and they usually insist on installing the equipment with a POSitouch professional. Here are the different types of hardware available.
POSitouch offers two types of systems, a countertop and a mobile POS. Both are through the brand Harbortouch. Only the countertop terminal comes with the full set of features.
The system uses SkyTab. It’s a cutting-edge pay-at-the-table solution that will integrate seamlessly with the POSitouch system.
This is the handheld terminal with a built-in magstripe, EMV, and NFC card reader. It is intended for tableside ordering and when you sign up, payment comes free. Although SkyTab does not have all the features of the regular terminal, it does come with things like:
- Order management
- Customer payment interface
- Email/text receipts
- Save customer data
You can also include tipping suggestions and ask customers to rate their experience. Right from the handheld.
This is the hardware that comes with the POSitouch POS solution. The equipment has the features and functionality to support a restaurant of any size, from small locations to national chains. Whether your business needs one terminal or 50, POSitouch can quote you today.
Cirro is the countertop terminal that comes with POSitouch’s full range of features. Like all of their pricing, this solution is sold by quote only and must be installed by a POSitouch representative. The equipment can be configured for either a quick-service or full-service establishment and is completely cloud-capable.
One other form of equipment that POSitouch sells is kitchen displays. This is something that can be mounted to easily view orders in action. It helps to identify tables/orders with long prep times by using color-coded messaging. It will also alert staff when check times are overdue. This gives a better overview of how the business is doing.
Unfortunately, POSitouch doesn’t sell any additional hardware like barcode scanners or receipt printers. However, the system is highly compatible with a variety of third-party tools like:
- Thermal or impact printers
- Infra-red, capacitive, and resistive touch technology
- Single and dual cash drawers
- One, two, and three-track magnetic card readers
- Barcode scanners
There are plenty more options, so if you’re not sure, just ask a POSitouch customer service agent. The last thing you want to do is go out and buy something you don’t need.
POSitouch offers a variety of features that will benefit a business of any size. Here are just a few:
POSitouch’s table management functionality is one of the most important and applicable to the restaurant business. It gives you the ability to view a representation of your dining room in three separate ways. These are:
- Time: View the amount of time a table has been waiting since ordering each round. You can also view it by when the check was printed.
- Server: See who is assigned to what table.
- Section: Know what tables are part of which section. These can be changed by day and meal period.
This feature also gives you the ability to add names to a waitlist or make a reservation for the day.
Over 6% of total restaurant orders are now placed via a smartphone or app. POSitouch offers cutting edge mobile technology that allows a restaurant to use wireless tablets and handheld devices as full-service terminals. They run on either Windows, Windows CE, or Android and provide the exact same experience as the regular interface.
The inventory feature allows a restaurant to control and track raw materials that come in. This enables you to evaluate profits for each guest. Recipes can be created for every menu item which means better tracking of ingredient usage.
The system will also automatically generate purchase orders based on inventory levels and minimum order quantities. You can also receive and send electronic invoices straight from the POS dashboard.
The employee management feature enables a business to track the time and attendance of all staff. You can also perform other tasks like:
- Manage new hires
- Generate payroll reports
- Validate employee clock in/out
- Build schedules
- Transfers and terminations
You can create schedules based on budget, forecast, or template. This feature is available for both full-service and quick-service restaurants.
POSitouch gives a business the option to manage deliveries. This means things like delivery customization and guest order history. The system also empowers a business to perform tasks like:
- Order timing
- Multiple accounts for one delivery address
- Caller ID
- Database for notes
- Integration with video display and/or printers
The POSeReserve feature is an additional fee but allows a business to account for in-store and online reservations. You can also manage waitlists and customer relationships. This includes the ability to track guest preferences and past dining history.
You can send customer emails and text message reminders through the tool. Additionally, POSitouch provides the option to sell gift cards and create a customer loyalty program. It comes with a text-to-join option and allows customers to earn redeemable points.
*Note the eReserve feature is only available for full-service restaurants.
One of the most useful features of POSitouch is the ability to time orders sent to the kitchen. Certain items can be sent to specific prep stations based on the length of time the task will take to accomplish. The items with longer prep times will appear first and those with shorter times will pop up a little later.
Additionally, individual prep stations can view the items they are only responsible for. By the time an order is complete, it will turn green and bump to the top of the line.
The back-office capabilities of POSitouch include about 50 standard templates. The types of reports vary depending on the data you seek but can include:
- Efficiency Reports: Know the efficiency of your kitchen and who the top servers are.
- Sales Reports: Understand when and what was sold. That includes server productivity reports.
- Auditing Reports: See what your coupons, comps, and discounts are for a day, week, or arbitrary period.
- Time and Attendance Reports: All payroll-related data and sales-related stats.
All reports can be previewed, exported, and printed in various formats, including email. Also, frequently used reports can be named and pre-configured.
POSitouch understands the industry and that a quick-service set up may have different needs than a full-service location. That includes things like conversational ordering options and coupon capabilities. You can pre-set meal deals with both auto-combo meal detection.
There are multiple options for sorting and consolidating options on kitchen displays and prep slips. There is support for single and dual drive-thru setups and product projection for preparation. The system also banks and skims for cash accountability and alerts.
Lighthouse Business Management System
This third-party integration offers numerous reporting and engagement tools with a variety of management features. It’s available on any computer or mobile device and allows for remote menu management. Other key features include:
- Online reputation management
- POS management
- Social media management
- Employee scheduling
The system includes a variety of third-party apps that seamlessly integrate with your POS system for additional functionality. These apps include things like:
- Online ordering and reservations
- Accounting and payroll
- Loyalty programs
- And more….
POSitouch POS Customer Service and Support
POSitouch will provide a free, no-obligation demo at your request. Once you purchase the product, a business is entitled to in-house customer support via phone 24/7. Full-service restaurants get on-site installation and configuration of the system.
The Final Say
POSitouch is the perfect system for a business that needs a little assistance with their point of sale setup. The customization and installation of the program enable you to focus more on driving growth and less on administrative tasks.
The right platform will provide a restaurant with the type of automation that allows a business to redistribute labor and optimize revenue streams.
You wouldn’t build a house without a hammer. Sometimes having the right tool makes all the difference in the world.
POS Quote Team
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