If you’re looking for a near-perfect solution for bars and restaurants, POSitouch is the POS system to consider. Whether you’re looking to run one terminal or various selling points around your business, POSitouch can customize a solution that works for you.
After our POSitouch review, we found that the flagship point of sale system is ideal for quick-service restaurants, bars, nightclubs, and more. By using their cutting-edge mobile technology, you’re able to improve mobility around the restaurant with tablets and other handheld devices. This, in turn, will improve your customer service and overall restaurant efficiency.
One of these solutions is SkyTab, POSitouch’s pay at the table solution that integrates seamlessly with your POS system. Split checks, add tips, and accepts payments swiftly and securely with this device.
When a customer pays their bill at the table, they’ll be prompted to add their name and email address to receive special discounts and offers. Collect customer data and keep them in your database so you can send them coupons (keeping them coming back to your establishment).
By using POSitouch’s customer feedback system, you can prompt customers to leave feedback about your restaurant or business. If the rating is low, management will be alerted so they can solve it directly with the patron. This will help you avoid bad reviews on platforms like Yelp.
What’s more, you can use POSitouch to manage your floor plan, kitchen orders, your staff, and inventory down to the last ingredient. Finally, build an employee schedule, set a forecast or budget, manage tips, and coordinate online and delivery orders, all within the POS system.
With competitive processing rates and intuitive sales reports, let’s see why POSitouch deserves your attention.
POSitouch POS – Quick Company Overview
The POSitouch brand was established in 1985 and has now been installed in more than 50,000 locations throughout the U.S., Canada, Europe, South America, and the Far East. The brand strives to provide state-of-the-art point of sale solutions that encompass a large spectrum of services.
The POSitouch client base spans from small independent contractors to some of the industry’s largest multi-chain brands. Their premium software suite has features and functionality that can support a restaurant of any size.
Company Overview
POSiTouch POS was established in 1985, It offers a state of the art POS solution to food service industry. They have a wide range of business as customers, from small independent operators to the largest multi-unit restaurant chains. They are focused on providing a high level of service to their customers.
They offer the POSitouch system, a point of sale software that helps restaurants with their inventory management, customer service, and more. The POSitouch system is a customizable solution that can be tailored to meet the needs of each individual restaurant. It comes with a variety of features that can be customized to fit the needs of each restaurant, including advanced reporting, kitchen efficiency analysis, and inventory tracking.
This POS system can be used in a range of food service establishments, including table service, fast-service, and cafeterias. It also has the ability to be integrated with third-party apps for additional functionality, such as online ordering, reservations, accounting, payroll, capital, and loyalty.
One of the key benefits of this POS system is its focus on quick-service. It provides many built-in features to help restaurants improve efficiency in this area, such as the ability to easily update menus, a full order history, and an easy-to-use mobile POS. In addition to this, POSitouch offers a SkyTab device that lets businesses take and process orders at the table. Unlike other systems, the hardware for this system is sold separately from the software. However, the company insists on quote-based pricing to personalize each solution for each customer.
Key Features
- Cloud-based infrastructure to work offline or online.
- Custom mobile options for tableside ordering
- Kitchen monitor for real-time order management.
- Ability to integrate with third-party applications and equipment.
- Detailed reporting and analysis to gain deeper insight.
POSitouch POS Pricing
Some review sites online list the minimum price at $1,074, which we might assume would include both the hardware and software. However, from POSitouch themselves, they insist on a quote-based pricing model. The idea is that they can then personalize each solution based on the customer’s needs.
POSitouch POS System Requirements and Capabilities
Unlike many restaurant POS system, you can’t just use any type of hardware. The company has very specialized solutions and they usually insist on installing the equipment with a POSitouch professional. Here are the different types of hardware available.
Hardware
POSitouch offers two types of systems, a countertop and a mobile POS. Both are through the brand Harbortouch. Only the countertop terminal comes with the full set of features.
SkyTab
The system uses SkyTab. It’s a cutting-edge pay-at-the-table solution that will integrate seamlessly with the POSitouch system.
This is the handheld terminal with a built-in magstripe, EMV, and NFC card reader. It is intended for tableside ordering and when you sign up, payment comes free. Although SkyTab does not have all the features of the regular terminal, it does come with things like:
- Check-splitting
- Order management
- Customer payment interface
- Email/text receipts
- Save customer data
You can also include tipping suggestions and ask customers to rate their experience. Right from the handheld.
POSitouch Terminal
This is the hardware that comes with the POSitouch POS solution. The equipment has the features and functionality to support a restaurant of any size, from small locations to national chains. Whether your business needs one terminal or 50, POSitouch can quote you today.
CirroTouch
Cirro is the countertop terminal that comes with POSitouch’s full range of features. Like all of their pricing, this solution is sold by quote only and must be installed by a POSitouch representative. The equipment can be configured for either a quick-service or full-service establishment and is completely cloud-capable.
Kitchen Display
One other form of equipment that POSitouch sells is kitchen displays. This is something that can be mounted to easily view orders in action. It helps to identify tables/orders with long prep times by using color-coded messaging. It will also alert staff when check times are overdue. This gives a better overview of how the business is doing.
Additional Hardware
Unfortunately, POSitouch doesn’t sell any additional hardware like barcode scanners or receipt printers. However, the system is highly compatible with a variety of third-party tools like:
- Thermal or impact printers
- Infra-red, capacitive, and resistive touch technology
- Single and dual cash drawers
- One, two, and three-track magnetic card readers
- Barcode scanners
There are plenty more options, so if you’re not sure, just ask a POSitouch customer service agent. The last thing you want to do is go out and buy something you don’t need.
Features
POSitouch offers a variety of features that will benefit a business of any size. Here are just a few:
Table Management
POSitouch’s table management functionality is one of the most important and applicable to the restaurant business. It gives you the ability to view a representation of your dining room in three separate ways. These are:
- Time: View the amount of time a table has been waiting since ordering each round. You can also view it by when the check was printed.
- Server: See who is assigned to what table.
- Section: Know what tables are part of which section. These can be changed by day and meal period.
This feature also gives you the ability to add names to a waitlist or make a reservation for the day.
Mobile Solutions
Over 6% of total restaurant orders are now placed via a smartphone or app. POSitouch offers cutting edge mobile technology that allows a restaurant to use wireless tablets and handheld devices as full-service terminals. They run on either Windows, Windows CE, or Android and provide the exact same experience as the regular interface.
Inventory Management
The inventory feature allows a restaurant to control and track raw materials that come in. This enables you to evaluate profits for each guest. Recipes can be created for every menu item which means better tracking of ingredient usage.
The system will also automatically generate purchase orders based on inventory levels and minimum order quantities. You can also receive and send electronic invoices straight from the POS dashboard.
Employee Control
The employee management feature enables a business to track the time and attendance of all staff. You can also perform other tasks like:
- Manage new hires
- Generate payroll reports
- Validate employee clock in/out
- Build schedules
- Transfers and terminations
You can create schedules based on budget, forecast, or template. This feature is available for both full-service and quick-service restaurants.
Delivery
POSitouch gives a business the option to manage deliveries. This means things like delivery customization and guest order history. The system also empowers a business to perform tasks like:
- Order timing
- Multiple accounts for one delivery address
- Caller ID
- Database for notes
- Integration with video display and/or printers
Customer Relationships
The POSeReserve feature is an additional fee but allows a business to account for in-store and online reservations. You can also manage waitlists and customer relationships. This includes the ability to track guest preferences and past dining history.
You can send customer emails and text message reminders through the tool. Additionally, POSitouch provides the option to sell gift cards and create a customer loyalty program. It comes with a text-to-join option and allows customers to earn redeemable points.
*Note the eReserve feature is only available for full-service restaurants.
Meal Pacing
One of the most useful features of POSitouch is the ability to time orders sent to the kitchen. Certain items can be sent to specific prep stations based on the length of time the task will take to accomplish. The items with longer prep times will appear first and those with shorter times will pop up a little later.
Additionally, individual prep stations can view the items they are only responsible for. By the time an order is complete, it will turn green and bump to the top of the line.
Reporting
The back-office capabilities of POSitouch include about 50 standard templates. The types of reports vary depending on the data you seek but can include:
- Efficiency Reports: Know the efficiency of your kitchen and who the top servers are.
- Sales Reports: Understand when and what was sold. That includes server productivity reports.
- Auditing Reports: See what your coupons, comps, and discounts are for a day, week, or arbitrary period.
- Time and Attendance Reports: All payroll-related data and sales-related stats.
All reports can be previewed, exported, and printed in various formats, including email. Also, frequently used reports can be named and pre-configured.
Quick-Service Functionality
POSitouch understands the industry and that a quick-service set up may have different needs than a full-service location. That includes things like conversational ordering options and coupon capabilities. You can pre-set meal deals with both auto-combo meal detection.
There are multiple options for sorting and consolidating options on kitchen displays and prep slips. There is support for single and dual drive-thru setups and product projection for preparation. The system also banks and skims for cash accountability and alerts.
Lighthouse Business Management System
This third-party integration offers numerous reporting and engagement tools with a variety of management features. It’s available on any computer or mobile device and allows for remote menu management. Other key features include:
- Online reputation management
- POS management
- Social media management
- Reporting
- Employee scheduling
The system includes a variety of third-party apps that seamlessly integrate with your POS system for additional functionality. These apps include things like:
- Online ordering and reservations
- Accounting and payroll
- Capital
- Loyalty programs
- And more….
POSitouch POS Customer Service and Support
POSitouch POS Customer Service and SupportPOSitouch will provide a free, no-obligation demo at your request. Once you purchase the product, a business is entitled to in-house customer support via phone 24/7. Full-service restaurants get on-site installation and configuration of the system.
POSiTouch POS Customer Care Service
The premium POS suite from POSitouch is a restaurant-focused platform that delivers a wide range of features to support table and labor management, advanced reporting, and business management. It is a highly customizable solution for all types of restaurants from independent and chain locations to quick service and bar, cafe, or night club establishments.
With POSiTouch, you can build relationships with your customers through online reservations and wait-list management, text message and email alerts, and loyalty programs. You can also manage inventory down to the last ingredient with easy-to-read sales reports and custom filters. Moreover, you can use the feedback system to prompt patrons to leave a comment about their experience at your venue.
POSitouch also provides a variety of payment processing options. The platform accepts cash, debit, and credit cards and supports next day transfers, same rates for all card types, end-to-end encryption, and PCI compliance payments. You can also configure a custom payment page to display your terms and conditions, logo, and color scheme.
The company offers a free demo for potential users to learn more about the software. It has a support center that is available via phone and email, and it is also possible to request an on-site installation and configuration for your POS system. POSiTouch has an A+ rating with the Better Business Bureau, and many of the complaints on its site have been addressed. The parent company, Shift4, has a presence on the BBB as well, with several complaints resolved.
Our Final Verdict
POSitouch is the perfect system for a business that needs a little assistance with their point of sale setup. The customization and installation of the program enable you to focus more on driving growth and less on administrative tasks.
The right platform will provide a restaurant with the type of automation that allows a business to redistribute labor and optimize revenue streams.
You wouldn’t build a house without a hammer. Sometimes having the right tool makes all the difference in the world.
