Point of sale systems are now crucial to maintain daily operations in virtually any industry. By 2018, the global market for POS technology reached a staggering $62.34 billion (Source).
That means that every business is beginning to realize the value of these systems and the potential they can achieve.
One of the frontrunners in POS solutions has always been the POS platform PixelPoint. While it does not have as many advanced features as TouchBistro POS, it is still a top contender.
PixelPoint POS System Review – Company Overview
PixelPoint POS is owned by PAR, the only stand-alone restaurant POS brand in 1978.
Since then, they’ve become a global provider of restaurant solutions to some of the world’s largest venues. Their success is due to decades of experience.
Today, PAR and PixelPoint have installed 100,000+ systems in 110 different countries. The SureCheck app performs 1,000,000 Temperature Checks per day and has deployed over 500,000 terminals globally.
The brand focuses on several tenets that breed success for a business of any size, including:
From single locations to fast-growing chains, PixelPoint has features to benefit a business in every avenue.
PixelPoint POS Benefits
- Open-source technology with hundreds of integration partners.
- Advanced Cloud-based functionality with multiple hardware options.
- Training, onboarding, and implementation process with 24/7/365 customer service.
- Native gift card and loyalty program with paperless receipts.
- Extensive loss prevention with role-based security and global compliance.
PAR is not transparent about their pricing. Additionally, the system is built to function on their hardware. That means estimating a cost can be difficult and you will have to invest some time to get an idea.
PixelPoint POS Pricing
PAR does not publish the pricing for PixelPoint. Similar systems online can cost anywhere from $30-$300/month for the software and approximately $1,000 for the hardware.
PixelPoint demos are free. Pricing is always custom, and quote-based. Fortunately, they have a stellar reputation for customer service and engagement.
PixelPoint POS System Requirements and Capabilities
The PAR PixelPoint POS system is designed for use in all international restaurants, entertainment, and hospitality concepts. Different global markets have varying needs, as well as business size.
The software is built to meet your specific environment requirements, rather than forcing you to change your current setup.
The PixelPoint ecosystem is open source with a rapidly expanding list of interfaces and integrations. A company can build its own extensions with PixelPoint POS at the core.
The platform is highly adaptable and flexible for any style of business.
Whether you are looking for enhanced payment capabilities, mobile ordering, or a kitchen video system, PAR can provide it all.
They team up with over 200 integration partners worldwide for the versatility needed to stay competitive.
Although each solution is custom, features for the PixelPoint POS system include:
Front of House
PixelPoint enables a venue to handle every FOH task in restaurant operations, like:
- Employee management and scheduling
- House accounts
- Configurable receipts (can text or email)
- Native gift card and loyalty program
- Device status alerts
The flexible Order Page interface allows every business to create a dashboard that works best for their staff.
Back of House
From the kitchen to the office, a restaurant can’t function without an organized back of house.
Some key BOH features offered by PixelPoint POS include:
- Inventory management
- Custom kitchen routing
- Tax inclusion VAT, GST, HST, and junk food
- Void reasons
- Scheduled email reporting
The PixelPoint software is available as a perpetual license or subscription.
PAR services global clients so their security measures are on point. Here are some of the protection you can expect with the PixelPoint POS system below.
- Fiscal regional compliance
- PCI & PA-DSS compliant
- Extensive loss prevention
- Role-based security
- Advanced global compliance
PAR offers a reliable extension of your PixelPoint POS with durable, flexible, and customizable hardware for every style of restaurant.
PAR’s flagship POS Terminal, the EverServ 8000 is customizable and built to last. The modular platforms allow countless configurations to maximize your total cost of ownership.
A venue can select additional features, accessories, or peripherals as your business scales.
- Multiple screen options: 15”, 15.6”, 5-wire resistive
- 7” Customer-facing display or 2x20 – multiple mounting options
- Pedestal pods
- Easy access to ports and other serviceable parts
- Dimensions: 13.8 x 15.2 x 11.5
The newest PAR edition, the EverServ 600 comes equipped with 32 GB of memory and a 15” capacitive touchscreen display.
This model is the most versatile for multi-chain concepts with terminals built to withstand harsh environments.
Some key features to this hardware include:
- 15″ (Standard Screen) or 15.6″ (Widescreen) Projective Capacitive (PCAP) Touchscreen
- Windows 10 OS
- Countertop or Wall-Mounted
- Multi-touch Support
- 64GB or 128GB SSD Hard Drive Available
PAR Kitchen Display System
This solid equipment is built to improve speed and efficiency in the kitchen. The KDS system reduces the risk of order-entry errors and lost tickets.
The hardware runs on Windows 10 and comes with three pieces, a monitor, a controller, and a bump bar. Key features include:
- 5″ TFT LCD Backlight Monitor with Optional Touchscreen Available
- USB Controller Interface
- All-in-one Mounting Feature
- Capacitive Touch Bump Bar
- Built-in Speakers with Sound Options
The KDS runs on Intel Apollo Lake Controller CPU and comes with a capacitive Touch Bump Bar with watertight design.
The Customer Journey
The PixelPoint POS system is unique in the sense that PAR has a detailed customer journey mapped out to ensure customer success. It starts with discovery and moves to building and implementing the system.
Some key steps include:
This looks at individual customer needs to confirm the necessary features and configurations. This stage involves the demo, tech evaluation, and solution proposal.
A specific onboarding package is developed with menu creation, training requirements, and resources for success.
Once the PAR professionals understand your needs, they develop a solution that best fits your venue.
Next comes scheduling, onboarding, and the kickoff. After that has happened, the rest of the process includes:
- Menu Review
- Lab Review
PixelPoint POS Customer Service & Support
PAR has world-class customer service that guides a business on their journey every step of the way.
Their suite of customer support services include:
PixelPoint has a thoughtful onboarding method that provides value for every customer.
- Project Management
- Professional Services
The dedicated team will guide you through discovery and serve as the communication link for all parties.
The PAR Help Desk is available 24/7/365 with a highly skilled team of trained professionals. They will help a business troubleshoot system issues to resolution, including remote diagnostic capabilities.
The Managed Services division offers continued support throughout the roll-out phase. They provide hands-on training and consultation every step of the way.
From onboarding to project completion, the customer success team works with all departments from sales to marketing and project management. Their committed team focuses on measuring progress and gathering consistent data on customer health.
POS Service Repair
The Service Repair Department is comprised of the direct Field Services team, the Advanced Exchange, and Depot Repair. Offices are strategically placed throughout the country with highly knowledgeable and devoted support for solving any issues on the rise.
The Final Say
PAR and their PixelPoint POS solution are one of the most focused brands for the onboarding and training process.
This may be because the system is open source and not as user-friendly as others on the market.
However, their extensive implementation process ensures every business is functioning to full capacity.
From FOH and BOH to deep analytics and versatile hardware, the PixelPoint POS platform is built to scale your business and drive revenue.
POS Quote Team
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